Terms and Conditions:
Mike's Bikes sells, for $200, ($500 for a Pro Plan) a 5 Year Tech Plan sticker which, when affixed to a new bicycle purchased from us, entitles the original purchaser of the bicycle and the Plan to unlimited tech, further description of which follows, for 5 years from the purchase date of the Plan.
The Plan is offered only to customers who have purchased a new bicycle from us within the past 90 days. The Plan may not be offered on bicycles more than 90 days old, and it will never be offered on bicycles not purchased directly from us. Whether or not a Plan is offered on a particular bicycle is at the sole and absolute discretion of the management of Mike's Bikes. We reserve the right to refuse to offer a Plan to anyone for any reason. We reserve the right to cancel any Plan for any reason, the only remedy of such cancellation being the refund of the unused portion of the Plan purchase price to the original customer. The Plan does not include an option to renew, and the Plan is not sold for any duration other than 5 years.
The Plan is honored at any of our location. If we add more locations, the Plan will also be valid at those new stores.
The Plan is non-transferable under any circumstance; it is only valid for the original owner of both the bicycle and the Plan. We reserve the right to request the original purchase documentation at any time, and may refuse tech for failure to provide such documentation. The Plan is not transferrable to a different bicycle, other than that bicycle for which the Plan was originally purchased and to which the Plan sticker was originally affixed. Removal or attempted removal of the sticker other than by our staff, immediately VOIDS the Plan, for which no remedy is available. The loss, theft, or destruction of the original bicycle for which the Plan was purchased, and to which the Plan sticker was originally affixed, immediately VOIDS the Plan, for which no remedy is available.
The decision as to whether or not a particular item is covered by the Plan is at the sole and absolute discretion of the management of Mike's Bikes. Bicycles covered by the Plan must be scheduled into the store's tech schedule, in the same manner as those bicycles which are not covered by the Plan. That is, the Plan does not guarantee any particular time frame for completion of techs, and timing of said completion relies heavily on several variables, including the tech department's staff levels, and the number of customers requiring tech at that time.
The 5-Year Maintenance Plan provides you with the peace-of-mind that your new bike will remain in excellent working order for a good long time. Of course, it doesn't mean that you'll NEVER incur any maintenance expense, but it will cut down on that expense considerably. If you ever have questions about the Policy, or need to discuss any aspect of the services we provide, please contact us at (888) 696-BIKE or [email protected]